Flex Account Manager

About the role

The Flex Account Manager, under the supervision of the Director of Donor Recruitment, assists in achieving whole blood and apheresis collection goals. This role is responsible for developing, planning, and promoting donor recruitment activities within an assigned territory. When not covering a territory, the Flex Account Manager supports collection efforts through blood drive recruitment and promotion tactics in coordination with Donor Relations Associates.

Responsibilities

• Recruits new and past donors using varying recruitment and promotional tactics.
• Schedules new blood drives with existing accounts.
• Seeks and communicates new accounts to host blood drives.
• Provides publicity and recruitment materials to blood drives.
• Provides education and assistance to volunteer chairpersons organizing the blood drive.
• Speaks to individuals and groups about the need for blood, the Community Blood Center, and about blood donations.
• Works to maximize blood collections for the organization.
• Assists Donor Recruitment and the organization in meeting blood collection goals.
• Performs recruitment activities such as telemarketing, sign-up tables, on-site recruitment, and presentations to increase collections.
• Performs data entry on busy or high-profile blood drives as needed.
• Supports donor and community outreach efforts by donor centers through in-office support of mass mailings and fulfillment.
• Assists and supports team members.
• Communicates with supervisors and other CBC staff.
• Performs other duties assigned, appropriate to the role.

Requirements

• Ability to travel 75% or more of the time.
• Must be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.
• Must have and maintain a valid operator's license and clean driving record. All tickets or suspensions must be reported to supervisor.

Qualifications

• Associate's Degree in Marketing, Public Relations, Communications, or related field, or equivalent work experience.
• Two years of experience in sales, marketing, and/or customer service preferred.
• Any combination of education, training, and experience that supplies the necessary knowledge, skills, and abilities to perform the essential functions of the job.

Skills

• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.
• Knowledge of data systems.
• Knowledge of Missouri and Kansas driving laws as applicable.
• Ability to work independently and in a team environment.
• Outstanding customer service skills and ability to work effectively with a diverse population.
• Effective communication with new customers, recurring customers/accounts, and employees both verbally and in writing.
• Exceptional organizational skills and ability to handle multiple priorities effectively.
• Self-motivated and a self-starter.
• Good sales and marketing skills.
• Excellent flexibility, able to deal with change and unpredictability on a daily basis.
• Great driving skills and record.
• Enjoys variety and change frequently in their daily schedule.

About the organization

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS, and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic, and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.