Fleet Support Engineer

About the role

The Fleet Support Engineer will contribute to the operational uptime of the company's fleet by diagnosing and resolving complex hardware/software-related issues, interfacing with cross-functional engineering teams, and acting as an escalation point for field technicians.

Responsibilities

• Diagnose and resolve complex hardware/software-related issues impacting live fleet operations
• Interface with cross-functional engineering teams to drive resolution
• Act as an escalation point for field technicians
• Capture troubleshooting details and place them in the internal knowledge database
• Document, amend, and maintain a troubleshooting guide for all technicians
• Establish diagnostic procedures to expedite troubleshooting in the future and reduce mean time to repair (MTTR)
• Provide historical review of vehicle/fleet data, parse/interpret vehicle logs, and understand their physical implications
• Work with engineering design to improve tooling and detect issues
• Implement effective countermeasures across the fleet following field recovery
• Define/capture required data points to validate issue resolution
• Occasionally travel within the U.S. to support various operational locations

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or Automotive Engineering
• Minimum of 6 years of relevant experience in transportation, aerospace, or autonomous vehicles
• Experience supporting perception systems and vehicle sensors (e.g., cameras, radar, lidar), including diagnostics, validation, and field troubleshooting in an operational fleet environment
• Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and experience on how to safely troubleshoot
• Understanding of hardware and software systems architecture, communications, and support in an operations setting, including real-time field support
• A holistic problem-solving approach to identifying issues with high-level vehicle functions and drives specific resolution into single components, balancing speed and long-term root cause
• Self-starter with the ability to build relationships across the company
• Comprehend schematics, electrical diagrams, and connector end views/pinouts to guide hands-on diagnostics and component replacement
• Ability to pass a background check
• Availability for nights or weekends as needed with advanced notice

Preferred Qualifications

• Experience with electric vehicle technology
• Experience with remotely supporting vehicle troubleshooting
• Hands-on experience with vehicle hardware, including sensor or component replacement in the field
• Experience with Linux and Python-based programming systems for fleet-level data processing
• Familiarity with networking, TCP, and socket programming

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long term disability and life insurance
• 401k package

Commitment

This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Las Vegas, NV area.