Fleet - Shop Service Manager

About the role

As Shop Service Manager, you'll lead maintenance operations across multiple shop locations, overseeing a team of skilled technicians while ensuring safe, efficient, and compliant fleet maintenance. You'll play a critical leadership role in driving operational excellence, developing talent, managing shop performance, and creating an environment where employees and customers can count on exceptional results.

Responsibilities

• Lead, coach, and develop a team of diesel technicians while reinforcing TCI's Core Values.
• Oversee preventive maintenance, diagnostics, and repair operations to maximize fleet uptime.
• Ensure compliance with DOT, OSHA, and company safety standards.
• Build lasting customer relationships by delivering exceptional service and resolving maintenance concerns.
• Recruit, train, mentor, and retain top-performing technicians.
• Manage shop budgets, labor productivity, inventory, and operating costs.
• Drive continuous improvement through safety meetings, performance coaching, and operational best practices.

Requirements

• 10+ years of diesel technician experience.
• 5+ years of shop management or maintenance leadership experience.
• Proven ability to lead teams, develop employees, and drive operational performance.
• Strong customer service, communication, and problem-solving skills.
• Working knowledge of DOT and OSHA regulations.
• Solid computer proficiency and experience with maintenance systems.
• Bilingual (Spanish or other languages) is a plus.

Qualifications

• Proven leadership and management experience.
• Strong technical skills in diesel mechanics and maintenance.
• Excellent interpersonal and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.

Skills

• Leadership and team-building skills.
• Technical expertise in diesel mechanics and maintenance.
• Customer service and problem-solving abilities.
• Effective communication and interpersonal skills.
• Strong organizational and time-management skills.

Benefits

• $80,000–$90,000 annual base salary (based on experience).
• Quarterly performance incentives.
• Paid Time Off.
• Comprehensive benefits package.
• Career growth with a stable, family-owned company.
• A collaborative culture where your leadership makes an impact.

Pay

$80,000–$90,000 annual base salary (based on experience).

Schedule

Full-time position.