Fleet Services and Development Manager

About the role

Convenience Transportation, LLC, a subsidiary of Kwik Trip, Inc., operates two Truck Maintenance Shops, located in La Crosse, WI and Deforest, WI. Our facilities service a modern fleet which includes: 350 Power units that run 35 million miles per year, 299 Reefer trailers, 176 Petroleum tankers, 450 company automobiles as well as provides work for external fleets. This position is responsible for generating and growing third-party maintenance and repair business for Fleet Services by serving as the primary sales and customer relationship representative for external accounts.

Responsibilities

• Third-Party Sales and Customer Engagement
• Fleet Management System Leadership
• Parts and Warranty Operations Leadership
• Operational support
• Continuous Improvement
• Administration

Qualifications

Required: Candidate must have 6+ years of experience in sales, fleet maintenance, parts management, shop operations or a related service environment— ensures familiarity with technician workflows, parts procurement, and vendor management. Valid driver's license. Ability to obtain internal certifications related to safety, forklift operation, or shop procedures.

Preferred: CDL (any class) — helpful for understanding equipment, regulations, and customer needs. OEM, vendor, or industry training in: Parts Systems, Fleet management software, Inventory control, Maintenance operations, Lean or continuous improvement coursework.

Skills

• Knowledge of fleet maintenance operations, technician workflows, and shop processes.
• Understanding of parts procurement, inventory control, and warranty/return processes.
• Familiarity with DOT, OSHA, and safety compliance requirements.
• Understanding of data reporting, dashboards, and performance metrics.
• Knowledge of customer service principles and external sales processes.
• Strong leadership and team-building skills.
• Excellent communication and cross-department coordination.
• Proficiency with fleet management systems and maintenance software.
• Strong analytical skills for interpreting data, KPIs, and operational trends.
• Negotiation and vendor-management skills.
• Ability to train others on systems, processes, and best practices.
• Sales and customer-relationship skills for third-party service outreach.
• Strong organizational and time-management abilities.
• Ability to lead a parts department and influence cross-functional teams.
• Ability to configure, maintain, and optimize fleet management software.
• Ability to analyze operational data and recommend improvements.
• Ability to communicate effectively with technicians, supervisors, vendors, and customers.
• Ability to manage multiple priorities in a fast-paced shop environment.
• Ability to travel between campuses and customer sites as needed.

Schedule

Monday through Friday, daytime hours with some holidays included.