Fleet Service Coordinator

About the role

The Fleet Service Coordinator at Premier Truck Rental (PTR) plays a crucial part in maintaining the operational efficiency of our equipment. Based in Fort Wayne, Indiana, this position serves a wide range of industries including construction, utilities, and infrastructure.

Responsibilities

• Field customer inquiries concerning equipment repairs, including tire, brake, and general maintenance needs.
• Coordinate all repair operations within the assigned region, ensuring seamless customer support.
• Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships.
• Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets.
• Ensure timely communication of updates to internal and external customers as required.
• Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.
• Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary.
• Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and appropriate OEM contacts.
• Complete monthly credit card reporting and promptly notify your manager of any quality concerns.
• Report directly to the Fleet Service Supervisor.
• Other duties may be assigned.

Requirements

• 4 years of experience of demonstrated expertise in advanced automotive knowledge or customer service skills.
• Proficiency in working efficiently in fast-paced environments.
• The capability to effectively manage stressful situations.
• Strong prioritization skills to handle urgent matters promptly.
• Proficient in utilizing the Microsoft Office suite.
• Availability to handle occasional calls outside of regular business hours and on weekends, as necessary.
• Responsible handling of company credit card transactions.

Nice to have

• Familiarity with hydraulic/PTO systems.
• Familiarity with Crane systems.
• Vast understanding of tires and appropriate applications.

Compensation

This position offers a competitive compensation package, benchmarked to regional market standards, consisting of a base salary plus the opportunity for quarterly profit sharing after one year of employment.

Employee Benefits

• Wellness & Fitness: Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals.
• Exclusive Employee Perks: Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable, including PTR Swag & Uniform/Boot Allowance, on-site micro-markets stocked with snacks and essentials, discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment, and additional partner and vendor discounts.
• Performance Incentives: Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance.
• Comprehensive Benefits: Starting day one, premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare), 401(k) matching and long-term financial planning support, paid time off, life, accidental death, and disability coverage, and ongoing learning and development opportunities.

Benefits

Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.

Equal Opportunity Employer

Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.