Fleet Maintenance Operations Management Trainee

About the role

Shop Location: Sioux Falls, SD
Hours: 10am - 6:30pm
Schedule: Monday to Friday

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Cook with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills , Required.
• Instills commitment to organizational goals , Required.
• Able to multi-task, highly organized, with excellent time management skills, Required.
• Flexible to operate and self-driven to excel in a fast-paced environment , Required.
• Strong mechanical skills , Required.
• Effective interpersonal skills Excellent influencing skills, Required.
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
• Able to work independently and as a member of a team, Required.

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
• Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

Pay and Schedule

• Pay Type: Salaried
• Minimum Pay Range: $55,000
• Maximum Pay Range: $55,000

Benefits Information

• For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Compensation Information

• The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
• The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
• Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $55,000 Maximum Pay Range: $55,000