Fleet Consulting Executive

Job Overview

The Fleet Consulting Executive III will retain and grow 100% of the clients assigned to their portfolio. This role focuses on understanding and identifying the unique needs of each client, developing a strategic Business Plan, and ensuring high Client Satisfaction Scores.

Key Responsibilities

• Ensure 100% client retention and high Client Satisfaction Scores for clients assigned to your portfolio.
• Lead the partnership with our clients and contribute to their ability to achieve goals, as well as Wheels' growth objectives.
• Execute all tasks as outlined in the Wheels Client Management program for clients assigned to your portfolio.
• Increase penetration of ancillary services within the existing client portfolio to generate incremental revenue.
• Identify and engage clients to secure enrollment in contracted services for vehicles not currently utilizing them.
• Create and execute the strategic Client Management program for each client annually.
• Communicate client needs and priorities to decision-makers and service providers within the Wheels organization.
• Review data for clients assigned to your portfolio to provide recommendations supporting their business objectives.
• Ensure the organization is aware of client feedback and take action when necessary.
• Advocate for Wheels and its clients internally and externally.
• Plan, develop, present, and lead "Client Business Reviews" with key clients within your portfolio.
• Maintain timely and accurate client records in Salesforce.
• Aid in the coaching and development of new members to the Client Management team.
• Perform other duties as assigned to ensure overall departmental efficiency.

Leadership Responsibilities

No direct management responsibilities, but will provide day-to-day guidance and feedback.

Competencies

• Demonstrate strong organizational skills and multi-task management with multiple clients.
• Show energy, versatility, enthusiasm, and be a self-starter, working independently.
• Communicate verbally and professionally, write effectively, manage projects, and motivate others.
• Drive continuous improvement, spark creativity, and embrace next-generation thinking.
• Ensure customer and driver success is at the heart of everything we do.

CORE VALUES

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive, and accountable team.
• Innovation – Drive continuous improvement, spark creativity, and embrace next-generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Ideally located in Illinois or Atlanta, but open to remote candidates with relevant experience.
• Position Type/Standard Schedule: Full-time, Monday through Friday.
• Travel: Must be willing to travel at least 40% of the time.
• Physical Demands: Speak, hear, and see, and use hands and fingers for computer keyboard and phone. Sit or stand for extended periods.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Please click here for an overview of the benefits available to you and your family.

PAY RANGE

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO STATEMENT

We are an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. We are committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.