Fleet Client Services Specialist II

About the role

Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.

Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Being professional and establishing positive customer rapport
• Obtaining customers approval for all repairs and services to be performed
• Proactively contacting customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partnering and communicating consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encouraging customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously developing and improving company capabilities in Dispatching and Service Scheduling
• Performing additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years' experience in a related field; alternatively, any level degree/certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience, or 5 years' experience in a related field
• Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross‑functional partners
• Excellent organizational skills and the ability to balance a variety of tasks
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
• Ability to work independently and collaboratively within a team environment
• Excellent problem‑solving skills
• Highly organized with exceptional follow‑through abilities
• Applicants must be authorized to work in the United States for any employer without current or future sponsorship

Benefits

• Minimum of 6.67 hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave

Pay

USD 18.17 - 27.31 per hour (hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities). Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.