Flat Rate Technician

About the role

BMW of Bloomfield Hills, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to join their team. This position focuses on delivering exceptional customer experiences through high-quality repairs and maintenance work.

Responsibilities

• Perform repairs and maintenance work in accordance with factory and dealership specifications and time standards
• Ensure all estimates and work orders are accurate
• Comply with all manufacturer standards of quality and timeliness for repairs and maintenance work
• Communicate clearly and effectively with Service Advisors regarding technical information about customer vehicles
• Maintain a safe working environment by understanding and complying with all relevant regulations and using appropriate safety equipment
• Provide an exceptional level of technical knowledge and expertise to help repair and maintain vehicles to the highest factory and dealership standards

Requirements

• Genuine interest in providing an exceptional customer experience
• Positive attitude and enthusiasm
• Strong work ethic and ability to work in a fast-paced, results-driven environment
• Safe working knowledge of shop tools and equipment
• 3+ years of dealership experience
• Brand knowledge is preferred but not required

Qualifications

• Commitment to ensuring customers have a world-class service experience
• Excellence in technical knowledge and expertise
• Effective communication skills
• Accountability for meeting all manufacturer standards
• Safety awareness and compliance with all relevant regulations

Skills

• Strong mechanical aptitude
• Customer service orientation
• Attention to detail
• Time management skills

Benefits

• Comprehensive benefits program including health care options, dental, vision, and a 401(k) savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement
• Values-driven culture built on integrity, professionalism, excellence, and teamwork
• State-of-the-art facilities and excellent working conditions

Pay

Competitive compensation package offered.

Schedule

Flexible schedule to accommodate your needs.

Contact Information

To apply, please visit our careers page or email your resume to [email protected]