Flagship Store Director

What You’ll Be Responsible For

• Drive the achievement of store’s sales plan expectations across categories
• Oversee store operations, ensuring strong business performance, exceptional customer service, and brand environment within the store
• Recruit, develop, train and mentor team members to achieve and exceed sales objectives while applying retail excellence
• Lead by example through active presence on the sales floor and commitment to exceptional customer service experience
• Set, track and evaluate store KPI’s. Identify business opportunities and implement strategic elevated service model to build client loyalty to drive positive results
• Serve as a brand ambassador in the market, expanding the client base through creative events and strategic partnerships that cultivate strong relationships and drive business growth
• Enhance client loyalty through proactive initiatives, effectively utilizing clienteling resources to reflect the brand’s strategy and elevate the customer experience
• Maintain high standards of the store presentation and visual merchandising standards aligned with brand guidelines
• Perform daily reporting, analysis, reconciliation and other operational tasks
• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
• Protect store assets and inventory. Reconcile inventory and monitor stock optimization within the store

Qualifications/Experience

• Minimum of 5 years’ experience in retail management
• Deep knowledge of specialty retail, including business development, visual merchandising and store operations
• Embraces an entrepreneurial spirit, who is sales focused and takes full ownership of the store’s business at all levels
• Strong leadership, critical thinking and problem-solving skills. Ability to delegate responsibility and empower team members
• Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
• Create high energy and positive environment, as a mentor and leader to staff and peers
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 30 pounds when merchandising the sales floor and use ladders or stairs

Benefits

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, as well as company holidays
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance