FL Telecounselor Associate

About the role

New Season Treatment Centers is seeking a Telecounselor Associate to join our team. This position reports to the Telecounseling Supervisor and is based in a hybrid remote/on-site model.

Responsibilities

• Provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States.
• Educate patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintain a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Complete patient telecounseling screening, psychosocials, DAP notes, individualized treatment plans, reassessments, and all other program-related documentation within required time frames.
• Work with patients to complete intake, admission, discharge, and transfer paperwork.
• Document patient progress and complete organization and state-mandated forms in the identified electronic health record and any other required systems.
• Maintain file compliance in accordance with policy and procedure and complete timely corrections to any documents or files that are found to be out of compliance.
• Identify and address any clinical/case management needs.
• Establish and maintain communication with assigned clinic leadership and support staff; respond to all emails within one business day and maintain a live updated shared calendar for patient scheduling purposes.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Coordinate urine drug screens with clinic liaisons and complete any required documentation.
• Ensure the reading and understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensure compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Be responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Participate in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by the state laws or regulations.
• Participate in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Participate in both individual and group supervisions as scheduled.
• Achieve compliance with local, state, federal, and Colonial Management Group, LP rules, regulations, and policies.
• Act in the best interests of the program and company; honor, support, and protect the proprietary data and rights of the company.
• Perform other tasks as assigned by clinic, region, or corporate leadership.

Requirements

• Master's degree in a Human Services related field and be a current Florida Registered Mental Health Counselor Intern under active supervision with the ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.

Qualifications

• Master-level knowledge of Substance Abuse and/or Telecounseling Services.
• Excellent interpersonal, communication, and technological skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.

Skills

• Finger dexterity for writing, operating calculator, telephone, keyboard, and other office equipment.
• Talking for communicating with patients and fellow employees.
• Hearing for receiving ordinary information.
• Vision for observing patients and working on the computer.
• Physical strength for sitting much of the time, lifting up to 10 pounds, standing, walking, bending, reaching, and occasionally exerting up to 10 pounds of force.

Benefits

Telecounselors are eligible for remote work arrangements, at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.

Pay

The pay range for this position is $40,000 - $50,000 annually.

Schedule

The schedule for this position is flexible and can be arranged to accommodate remote work options.