FL Telecounselor Associate

About the role

New Season Treatment Centers is seeking a Telecounselor Associate to join our team. This position provides individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States. The role reports to the Telecounseling Supervisor and is based in a remote setting.

Responsibilities

• Provides individual counseling with assigned patients via synchronous video communication.
• Educates patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plans, reassessments, and all other program-related documentation within required timeframes.
• Works with patients to complete intake, admission, discharge, and transfer paperwork.
• Documents patient progress and completes organization and state-mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely corrections to any documents or files that are found to be out of compliance.
• Identifies and addresses clinical/case management needs.
• Establishes and maintains communication with assigned clinic leadership and support staff, responding to all emails within one business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect, and exploitation as required.
• Reports patient grievances as required.
• Collaborates with clinic liaisons to coordinate Urine Drug Screens and completes any required documentation.
• Ensures the reading and understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, state, federal, and Colonial Management Group, LP rules, regulations, and policies.
• Affirms the best interests of the program and company, honoring, supporting, and protecting the proprietary data and rights of the company.
• Performs other tasks as assigned by clinic, region, or corporate leadership.

Requirements

• Master's degree in a Human Services related field and current Florida Registered Mental Health Counselor Intern license under active supervision, with the ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.
• Master-level knowledge of Substance Abuse and/or Telecounseling Services.

Qualifications

• Excellent interpersonal, communication, and technological skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.

Physical Demands/Work Environment

• Finger dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.
• Talking: Ability to communicate with patients and fellow employees.
• Hearing: Ability to hear normal conversations and receive ordinary information.
• Vision: Average, ordinary visual acuity necessary to observe patients and work on the computer.
• Physical strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds.
• Physical movement: Standing, walking, and occasional bending or reaching.
• Physical demands: Ability to operate in an open work area with moderate everyday noise.
• Physical environment: Ability to secure all work in a locking drawer or cabinet.
• Remote work: Ability to work in a private workspace with a door that closes and locks.

Job Or State Requirements

The Telecounselor Associate position is eligible for remote work arrangements, subject to the company’s telecommuting policy and department performance standards. Employees must have the ability to operate in a private workspace with a door that closes and locks, secure all work in a locking drawer or cabinet, and travel occasionally to treatment centers for training. Additionally, the candidate must be able to perform other duties as assigned by clinic, region, or corporate leadership.