Fitness Trainer at Planet Fitness

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing across 6 states, including Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. Since 2016, we’ve expanded from 16 locations to over 80, offering career growth opportunities—most of our senior managers started at entry level and now earn base salaries beginning at $42k as a GM, $60k as a Regional Manager (overseeing 5-10 locations), and over $100k as a Regional Director (overseeing 10+ locations).

About the role

The Fitness Trainer will create a positive member experience through fitness knowledge and support, ensuring superior customer service and cleanliness.

Responsibilities

• Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
• Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment.
• Create bi-weekly updates consisting of a variety of exercises.
• Meet class requirements based on club size and member traffic.
• Assist in front desk activities, including:
  • Answering phones in a friendly manner and assisting callers with questions.
  • Checking members into the system.
  • New member sign-up.
  • Taking prospective members on tours.
• Respond to member questions and concerns in a timely and professional manner, escalating to Assistant Manager or Manager as needed.

Requirements

• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers.
• Strong listener with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Current CPR Certification required.
• Nationally Certified Training Certificate required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.

Safety Protocols

• All team players are required to wear masks at all times while in-club, and members must follow state & local mask mandates.
• Enhanced cleaning protocols to ensure equipment and facilities are effectively sanitized against COVID-19.
• Touch-less check-in for members and promotion of safe distancing.

Benefits

• Paid leave for full-time employees.

Pay

$13.50 per hour.