Fitness Trainer

About the Role

The Fitness Trainer will run the Planet Fitness group fitness program (PE@PF), helping new and existing members achieve their fitness goals through workout design, equipment instruction, and class leadership.

Responsibilities

• Recruit new and existing members to participate in fitness classes.
• Log classes after each session and maintain accurate records.
• Actively assist members during walk-arounds and ensure proper equipment use.
• Clean assigned sections of equipment each shift and perform locker room checks every 15 minutes.
• Serve as a brand ambassador by promoting a Judgement Free lifestyle and upholding facility rules and policies.
• Conduct and manage the PE@PF program, including scheduling and leading classes.
• Consult with members about fitness goals and provide safe equipment instruction.
• Create bi-weekly exercise updates and adjust class offerings based on club size and member traffic.
• Assist with front desk activities, including answering phones, checking members into the system, new member sign-ups, and facility tours.
• Respond to member questions and concerns professionally, escalating issues to management as needed.

Requirements

• High school diploma or GED equivalent.
• CPR certification required.
• Nationally accredited training certification (ACE, NASM, ISSA, or NCSF) must be obtained within two weeks of employment.
• Training on tours, info calls, Datatrak, customer service expectations, and completion of mandatory Planet Fitness University courses.
• Must be at least 18 years old.
• Flexible availability, including overtime, weekends, evenings, and holidays.
• Punctuality, reliability, and strong customer service skills.
• Upbeat, positive attitude with a passion for fitness and health.
• Ability to interact professionally with members and co-workers, exceeding expectations.
• Strong listening, empathy, and problem-solving skills.
• Demonstrate diplomacy and appropriate behavior in all interactions.

Physical Demands

• Continual standing and walking during shifts.
• Frequent talking in person or on the phone.
• Occasional lifting of up to 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Must never position themselves under equipment.

Note: Employees at franchise locations are employed by the Franchisee, not PFHQ (the Franchisor). PFHQ does not control labor or employment matters for franchisees or their employees.