Fitness Manager - Richmond

About us

The Gym Group is the lowest‑cost nationwide 24/7 gym chain with over 230 locations. We are recognised for our values, culture and people – #25 in the Top 50 Places to Work in the UK (2022) and holders of the GOLD Investors in People award for six consecutive years. We are a disability‑confident, inclusive employer that invests heavily in staff development, digital innovation and wellbeing.

About the role

Reporting to the General Manager at our LOCATION gym, the Fitness Manager supports the GM in running the gym and deputises in their absence. The role combines member engagement, leadership of fitness trainers, class timetable development, commercial performance focus, operational standards, health & safety compliance, and on‑site administration.

Responsibilities

• Lead member engagement by overseeing the in‑gym service offering to improve member satisfaction scores.
• Line‑manage and motivate the team of fitness trainers, modelling The Gym Group’s values.
• Develop and own the Group Exercise timetable and upskill the team to deliver classes.
• Drive commercial performance with a results‑focused mindset.
• Maintain high operational standards through cleaning and maintenance checks, including liaison with third‑party suppliers.
• Ensure full compliance with company Health & Safety policies and complete daily, weekly, and monthly checks.
• Support the GM with on‑site admin tasks such as rotas, time tracking and security checks.
• Act as a keyholder, being the point of contact for emergencies.
• Deliver personal training sessions within employed hours, retaining 100 % of earnings with no licence fee.

Requirements

• Passion for health, fitness, well‑being and a commitment to excellence.
• Proven ability to lead teams by example and set high standards for member experience.
• Strong understanding of member expectations and ability to meet them.
• Capability to work within compliance parameters while delivering top‑level service.
• Track record of success in a similar role and a winning attitude.
• Level 2 qualified Fitness Instructor (or currently studying for the qualification).

Benefits

• Paid holiday (including bank holidays) and company sick pay.
• In‑house development opportunities and career support.
• Company Save‑as‑You‑Earn share plan.
• Flexible working arrangements – discussions around flex schedules are welcomed.
• Discounts with MY PT Hub, Fit Pro, Financial Fitness and leading training providers.
• Company pension scheme.
• Access to an online social platform with additional benefits and discounts.
• Season ticket loan options.
• Employee Assistant Programme via the Wellbeing hub.
• Cashplan Healthcare Scheme.
• Free gym membership for yourself and a friend or family member.