Fitness Manager

Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

About the role

The Fitness Manager (FM) is responsible for ensuring a positive customer experience, both personally and through Coach supervision. FMs are responsible for delivering great member service and private training & supplement revenue. As needed, they address member issues, employee relations issues, and oversee scheduling and timekeeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. FMs are responsible for the successful attainment of revenue goals pertaining to private training and supplements.

Responsibilities

• Recruit, hire, train and develop a strong team of coaches and potential leaders.
• Maintain a fully engaged and high performing Personal Training/MMA team that aligns with company values and goals.
• Ensure Coaches are productive, that revenue and service goals are properly communicated, and that the Club remains on-track to attain daily, weekly, and monthly financial goals.
• Set monthly, weekly, and daily goals and objectives consistent with those of the Company.
• Conduct monthly, weekly, and daily meetings with Coaches to review performance and operations, as well as offer direction, motivation, and guidance toward achieving personal and club goals.
• Handle member service matters, such as providing tours of the Club, explaining services offered by the Fitness Department, and signing members up for training agreements and appointments.
• Mediate member issues and complaints in a timely and effective manner, elevating issues when appropriate.
• Perform various administrative and housekeeping duties within assigned areas as needed.
• Alert the Operations staff of repairs and maintenance needs in the club.
• Conduct facility walk-throughs daily.
• Comply with operational procedures in the club and follow up with compliance checks through the monitoring of club systems and employee performance.
• Work the floor to assist members and encourage their involvement in private training.
• Ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs.
• Arrive on time, prepared, and attentive for training appointments.
• Assist in all revenue-generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, and workshops.
• Sell training sessions and execute an effective prospecting strategy, conduct guest tours, and assume responsibility for completing sales of staff when needed through the Turn-Over process.
• Achieve monthly revenue objectives set forth by the Company with regards to private training and supplements.
• Review daily club sales performance and individual employee performance statistics with the VP and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Administer company policies as they relate to the sales process.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.
• Handle self-directed appointment setting, including follow-ups and rescheduling.

Requirements

• Minimum of 1 certification from an organization recognized by UFC Gym.
• Current CPR/AED certification.
• High school diploma or GED.
• Four-year degree in a related field recognized by UFC Gym (preferred).
• Minimum 1 year of related experience.
• Experience in management/employee relations preferred.

Skills

• In-depth knowledge of Personal Training techniques from assessment to program design.
• Working knowledge of the DotFIT program and software.
• Able to operate and adjust all Fitness equipment.
• Knowledge of company policies, practices, and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills.
• Able to demonstrate and maintain a friendly, enthusiastic, and positive attitude.
• Strong customer service focus.
• Responds professionally to requests and inquiries from guests, members, and staff.
• Understands and follows oral and written instructions.
• Communicates clearly and concisely.
• Strong organizational skills.
• Understands basic record-keeping practices and procedures.
• Demonstrates the ability to organize and prioritize multiple tasks.
• Computer proficient, with basic skills in Microsoft Word and Excel.

Physical Requirements

• Regularly required to stand.
• Physical effort required for daily duties includes lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking.
• Must be able to frequently lift and/or move up to 45+ lbs.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Bonus based on performance
• Employee discounts

Pay

$25.00 - $30.00 per hour

The Fitness Manager will report directly to the Vice President of Fitness and will communicate and enforce all Policy and Procedures with the Fitness Team. Duties require interaction with all club members and employees.