Fitness Manager

Bonus based on performance

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Responsibilities

Both personally and through Coach supervision. FM’s are responsible for delivering great member service and private training & supplement revenue. As needed, they address member issues, employee relations issues, and oversee scheduling and timekeeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures.

FM’s are responsible for the successful attainment of revenue goals pertaining to private training and supplements.

Essential Duties & Responsibilities

• Staffing and Development
• Recruit, hire, train and develop a strong team of coaches and potential leaders.
• Maintain a fully engaged and high performing Personal Training/MMA team that aligns with company values and goals.
• Club Administration
• Ensures Coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals.
• Sets monthly, weekly and daily goals and objectives, which are consistent with those of the Company.
• Conducts monthly, weekly and daily meetings with Coaches to review performance and operations, as well as offer direction, motivation and guidance towards achieving personal and club goals.
• Handles member service matters, such as: providing tours of the Club, explaining services offered by the Fitness Department and signing members up for training agreements and appointments.
• Mediates member issues and complaints in a timely and effective manner, elevating issues when appropriate.
• Performs various administrative and housekeeping duties within assigned areas as needed.
• Alerts the Operations staff of repairs and maintenance needs in the club. Conducts facility walk-throughs daily.
• Complies with operational procedures in the club and follows up with compliance checks through the monitoring of club systems and employee performance.
• Sell and Conduct Personal Training with Members
• Works the floor to assist members and encourages their involvement in private training.
• Ensures accurate administration of client programs, supplement purchases, measurement tracking and workout programs.
• Arrives on time, prepared and attentive for training appointments.
• Affords assistance in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
• Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and assumes responsibility for completing sales of staff when needed through the Turn-Over process.
• Responsible for achieving monthly revenue objectives set forth by the Company with regards to private training and supplements.
• Reviews daily club sales performance and individual employee performance statistics with the VP and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Administers company policies as they relate to the sales process.
• Independently schedules and manages client appointments to ensure optimal time management and service delivery.
• Collaborates directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintains up-to-date scheduling records and makes adjustments to accommodate changes or cancellations.
• Handles self-directed appointment setting, including follow-ups and rescheduling.

Qualifications

• Knowledge, skills & abilities:
• In depth knowledge of Personal Training techniques from assessment to program design.
• Possesses a working knowledge of the DotFIT program and software.
• Must be able to operate and adjust all Fitness equipment.
• Knowledge of company policies, practices and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and positive attitude.
• Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.
• Understands and follows oral and written instructions. Communicates clearly and concisely.
• Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates the ability to organize and prioritize multiple tasks.
• Must be computer proficient, with basic skills in Microsoft Word and Excel.
• Required Experience:
• Minimum of 1 certification from organization recognized by UFC Gym
• Current CPR/AED certification
• High school diploma or GED.
• Four-year degree in a related field recognized by UFC Gym (preferred).
• Minimum 1 year of related experience.
• Experience in management/employee relations preferred.
• Physical Requirements:
• While performing the duties of this job, the employee is regularly required to stand.
• Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking.
• Must be able to frequently lift and/or move up to 45+ lbs.