Fitness Manager

Benefits

• Commission Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

KEY RESPONSIBILITIES

• Serve as a role model and direct and manage the day-to-day operations of the club’s fitness programming
• Cultivate and lead a positive, team-centered work environment that delivers on company goals
• Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential
• Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
• Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies
• Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner
• Create staff schedules that guarantee there is appropriate coverage by the fitness team
• Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered in the appropriate systems accurately
• Create a customer service focused environment that is friendly, welcoming, and supportive, creates raving fans and seeks to provide members and guests with exceptional experiences
• Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
• Work with the sales team to integrate members into the club in a timely manner
• Sincerely acknowledge members and guests
• Be professional in your personal presentation
• Use a professional and friendly communication style to enhance our members’ and guests’ experience
• Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention
• Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals
• Know your competition and use that information to make suggestions or changes that enable your club to be “best in class”
• Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services
• Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data
• Manage all controllable expenses to ensure that the department stays within budget
• Maintain a safe, clean and esthetically appealing environment
• Ensure all equipment is working and operating and if it is not working, get it repaired in a timely manner
• Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved
• Maintain and implement an equipment cleaning schedule and overall maintenance checklist
• Work in partnership with other members of the Cowboys Fit team and as an integrated member of the Cowboys Fit Community and contribute to the effective and efficient running of the day-to-day operations of the department and club as well as the overall success of the business
• Actively participate in management meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
• Respect, support, and encourage your co-workers, pitch in, and assist co-workers and other departments when necessary, and approach challenges in a creative, positive, and team centered manner
• Maintain an active and working knowledge of Cowboys Fit as a company as well as all services and promotions
• Be proficient in appropriate club software systems
• Follow all company policies and procedures