Fitness Manager

About the role

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness!

Essential Duties & Responsibilities

• Grow fitness revenue by effectively gaining, training and retaining personal training and group training clients personally as well as through the club staff, in particular the personal trainers and sales team
• Directly sell personal and group training packages, and lead team members in sales with all fitness offerings to achieve club sales and revenue goals
• Continuously TO guest tours and Custom Coaching Sessions to achieve attachment and enrollment standards
• Ensure that client retention standards are met to ensure revenue growth
• Meet and exceed all fitness revenue and sales targets
• Work with General Manager and SSM to train and develop all team members to effectively present fitness programs to guests/members and TO the fitness team on guest tours
• Train personal trainers on how to effectively prospect for new clients, conduct custom coaching sessions and acquire new clients
• Schedule, create and run marketing activities inside and outside of the club to engage member base with fitness and prospect for new clients
• Staff and develop coaches to effectively gain, train and retain both personal training and group training clients
• Manage sales funnel of both potential clients and past clients through email, phone calls and in club engagement
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Avoid exceeding 5% of weekly hours worked in personal training sessions or teaching group training classes where there is business need
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all