Fitness Floor Associate (FFA)

About the Role

Under the direction of the Wellness/Fitness Director, the Fitness Floor Associate (FFA) is responsible for ensuring members and guests have an exceptional experience while on the fitness floor. The FFA will create a safe, welcoming environment where members can learn and connect with YMCA resources that empower them to achieve their health and wellness goals.

Responsibilities

• Be the go-to person on the fitness floor by educating and enforcing YMCA policies and procedures, and being readily available to answer member and guest questions.
• Maintain a constant presence on the fitness floor by walking around, cleaning, maintaining order, and providing a positive and inviting atmosphere.
• Provide exceptional customer service by greeting people by name and engaging members and guests while promoting and encouraging involvement in YMCA programs, classes, and group/personal training.
• Recognize and report maintenance issues regarding any part of the fitness floor to the supervisor as soon as issues arise.
• Educate and encourage members to participate in the Strong Community Campaign.
• Attend staff and association meetings and training as directed by the Wellness/Fitness Director.
• Perform all other duties as assigned.

Impact

The fitness floor is safe, clean, engaging, and full of satisfied members and guests, leading to increased group and personal training, member retention, high branch NPS score, and more members and guests living a healthy lifestyle.