Fitness Coach

About the role

The Coach is responsible for delivering scientifically designed Orangetheory Fitness workouts within OT Group Holdings, LLC studios while creating a high-energy, motivating, and results-driven member experience.

Responsibilities

• Deliver an engaging, high-energy group workout experience for all members each class session.
• Provide a welcoming, inclusive, and motivating experience for all members, prospective members, and guests, ensuring every interaction reflects brand standards of Orangetheory Fitness.
• Accurately complete and maintain all required member documentation and records using company systems and tools.
• Participate in scheduled team meetings, trainings, and ongoing professional development opportunities.
• Conduct studio tours, clearly communicate membership options, and confidently respond to questions regarding programs and services.
• Partner with studio team members to create a seamless, positive experience for prospective and current members.
• Support achievement of individual and team sales goals through outreach, follow-ups, and lead generation activities that drive membership growth.
• Build relationships within the local community to increase brand awareness and generate new business opportunities.
• Support marketing initiatives, including social media engagement and participation in community events and studio activations.
• Maintain a clean, organized, and well-presented studio environment in alignment with company standards.
• Communicate effectively with members and prospects across multiple channels, including in-person, phone, email, and text.
• Accurately process sales transactions, including cash and credit card payments, with integrity, accuracy, and attention to detail.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 1 year of group fitness training or personal training experience required.
• Current Orangetheory Fitness approved fitness certification required (e.g., NASM, ACE, ACSM, NSCA, or equivalent).
• Prior experience in customer service, sales, hospitality, or a related client-facing role preferred (0–1 year).
• Strong communication and interpersonal skills with the ability to engage and motivate diverse members.

Qualifications

• Mature Confidence – approaches others assertively, responsibly, and supportively.
• Integrity – Demonstrates honesty and strong values through consistent action.
• Flexibility – demonstrates the ability to respond to change and others’ ideas comfortably.
• Ability to exercise tact and judgement in working with a broad variety of people.
• Strong cross-functional collaboration and communication skills.
• Sharp listening skills and critical thinker.
• Excellent research skills.
• Results orientated and self-motivated.
• Ability to build relationships provide exceptional service attitude.
• Excellent people skills.
• Ability to manage unexpected challenges with a calm and professional demeanor.
• Results driven and possess exceptional problem-solving skills.

Skills

• Proficient with Microsoft Office Suite and graphic design tools like Canva.

Benefits

This role offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Flexible schedule as needed, including weekends and holidays.