Fitness Coach

About the role

The Coach is responsible for delivering scientifically designed Orangetheory Fitness workouts within OT Group Holdings, LLC studios while creating a high-energy, motivating, and results-driven member experience.

Responsibilities

• Deliver an engaging, high-energy group workout experience for all members each class session.
• Provide a welcoming, inclusive, and motivating experience for all members, prospective members, and guests, ensuring every interaction reflects brand standards of Orangetheory Fitness.
• Accurately complete and maintain all required member documentation and records using company systems and tools.
• Participate in scheduled team meetings, trainings, and ongoing professional development opportunities.
• Clearly communicate membership options and confidently respond to questions regarding programs and services during studio tours.
• Partner with studio team members to create a seamless, positive experience for prospective and current members.
• Support achievement of individual and team sales goals through outreach, follow-ups, and lead generation activities that drive membership growth.
• Build relationships within the local community to increase brand awareness and generate new business opportunities.
• Support marketing initiatives, including social media engagement and participation in community events and studio activations.
• Maintain a clean, organized, and well-presented studio environment in alignment with company standards.
• Communicate effectively with members and prospects across multiple channels, including in-person, phone, email, and text.
• Accurately process sales transactions, including cash and credit card payments, with integrity, accuracy, and attention to detail.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 1 year of group fitness training or personal training experience required.
• Current Orangetheory Fitness approved fitness certification required (e.g., NASM, ACE, ACSM, NSCA, or equivalent).
• Prior experience in customer service, sales, hospitality, or a related client-facing role preferred (0–1 year).
• Strong communication and interpersonal skills with the ability to engage and motivate diverse members.

Qualifications

• Mature Confidence – approaches others assertively, responsibly, and supportively.
• Integrity – Demonstrates honesty and strong values through consistent action.
• Flexibility – demonstrates the ability to respond to change and others’ ideas comfortably.
• Ability to exercise tact and judgement in working with a broad variety of people.
• Strong cross-functional collaboration and communication skills.
• Sharp listening skills and critical thinker.
• Excellent research skills.
• Results orientated and self-motivated.
• Ability to build relationships and provide exceptional service attitude.
• Excellent people skills.
• Ability to manage unexpected challenges with a calm and professional demeanor.
• Results driven and possess exceptional problem-solving skills.

Skills

• Proficient with Microsoft Office Suite and graphic design tools like Canva.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.