Fitness Club General Manager

PURPOSE

The General Manager is engaged, upbeat, diligent, organized, and knows how to drive their club toward results. The ideal candidate has a take-charge personality and a reputation for getting things done. As a General Manager, you will direct operations and sales at your VASA location.

MANAGING

• Provide consistent accountability for direct reports through training, coaching, conducting planning sessions and performance reviews.
• Recognize good performance and also take corrective action when necessary.
• Hold Leads accountable for driving and delivering results.
• Control club labor on a weekly basis to meet budget expectations.
• Recruit, interview and hire Leads, and participate in final interviews for all club positions.
• Participate in district progression planning, and talent review process with peer general managers.
• Develop direct reports by communicating priorities and encouraging the team to achieve results, through significant face-time and coaching.
• Monitor club facilities to ensure execution of our purpose, and adherence to company programs and initiatives.
• Offer feedback and direction to Leads and team members.
• Communicate and execute sales and pricing promotions with Leads.
• Resolve escalated member concerns, that are outside the authority of Leads to solve.
• Provide resources and direction to ensure that company policies and procedures, including loss prevention, employment and HR policies are enforced.
• Monitor and control retail inventory within the club to drive REVIVE profitability.

PLANNING AND ORGANIZING

• Provide direction to the Leads to proactively develop thorough business plans.
• Ensure that the plans are executed with recurring performance checkpoints (see management section).
• Identify, plan, and execute club improvements.
• Facilitate club meetings to ensure alignment with company goals and objectives.
• Utilize GM checklist to drive daily deliverables.

LEADERSHIP, COACHING AND LEADING CHANGE

• Communicate, lead by example, and motivate your team to understand, and develop passion toward the brand, values, and strategy (House of VASA).
• Create an inspiring environment for Leads to bring the House of VASA to life.
• Ensure that VASA values are embedded in the management and personnel within the club.
• Work collaboratively and build relationships with district support team members and corporate departments (HR, Safety, Loss Prevention, Payroll, Accounting, Operations, IT, etc) to support company directives and initiatives.
• Use VASA’s coaching cycle and framework to set expectations, provide feedback, and follow up to drive team development and club results.
• Serve as a subject matter expert to support onboarding, training, and ongoing development of team members.

REQUIRED QUALIFICATIONS

• Minimum certifications/educational level: Bachelor’s Degree preferred
• High School Diploma or GED required
• Experience: 2-4 years of progressive management experience supervising 1-10 employees
• 2-4 years of broad retail/hospitality/service industry experience
• Comparable management experience preferred
• Prior experience in one or more club departments: Operations management and sales experience
• Knowledge, Skills, And Abilities: Financial planning and knowledge of P&L statements
• Ability to work at a fast pace while prioritizing and multi-tasking effectively
• Proficiency in sales, marketing and operations plans
• Leading and developing team
• Knowledge of fitness industry preferred

PHYSICAL REQUIREMENTS

• Ability to work in a club office environment and move throughout club floors and rooms.
• Create, review, and revise club paperwork to communicate with employees, members, and the public.
• Travel: Must be able to travel by car and airplane up to 10% of the time
• Ability to communicate telephonically with internal and external members
• Ability to access and operate company computer systems including: prepare documents, enter data into computer system, read reports from a computer data base or email system
• Ability to lift up to 45 lbs.

WORK ENVIRONMENT

• Work is typically performed in a club with varying hours based on business needs.
• While performing the club duties of this job, the team member is regularly exposed to moving mechanical parts.
• The noise level in the environment is occasionally loud.
• Extended workdays are a frequent occurrence.
• Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends and holidays may be required.

PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 45 pounds.
• Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients.

ATTENDANCE AND EMPLOYMENT REQUIREMENTS

• Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.