FITNESS CENTER RECEPTION

About the role

Join an award-winning team at Epping Forest Yacht & Country Club, one of the premier places to work in Northeast Florida. We are seeking enthusiastic, service-oriented individuals to provide a warm and welcoming experience for members and guests in the Fitness Center.

Responsibilities

• Arrive at work on time and prepared for each scheduled shift.
• Work a flexible schedule that may include early mornings, evenings, weekends, and holidays.
• Maintain a professional appearance and wear the required uniform and name tag.
• Create a welcoming environment by greeting members and guests promptly and courteously.
• Build positive relationships with members and learn their names and preferences whenever possible.
• Serve as a positive role model and contribute to a supportive, team-oriented work environment.
• Become proficient in the proper operation and safety features of all appropriate equipment.
• Complete assigned opening and closing responsibilities.
• Maintain clean, neat, organized, and fully stocked work areas.
• Distribute and collect towels and locker keys.
• Fold, organize, and replenish towels as needed.
• Answer telephone calls promptly and professionally, transfer calls, and take accurate messages.
• Maintain required logs, files, reports, and departmental records.
• Schedule reservations for Fitness Center services, programs, and events.
• Learn and operate the point-of-sale system, process transactions, and run reports accurately.
• Check in members and guests according to established policies and procedures.
• Maintain organized and attractive retail apparel displays.
• Keep departmental binders current and organized and make copies as needed.
• Follow all Fitness Center policies, safety standards, and emergency procedures.
• Assist with maintaining the overall cleanliness and appearance of the Fitness Center.
• Perform additional duties as assigned by the Assistant Fitness Center Director or Fitness Center Director.

Requirements

• Must be able to read, write, speak, and understand English at a level sufficient to follow written and verbal instructions and communicate effectively with members, guests, and colleagues.
• Prior customer service experience is required.
• Current CPR certification is required or must be obtained within the designated timeframe established by management.
• Previous fitness center experience is helpful but not required.

Qualifications

• Must understand and consistently demonstrate professional courtesy and exceptional customer service.
• Strong organizational, communication, and multitasking skills are required.
• Must be able to learn fitness center policies, reservation procedures, point-of-sale systems, and equipment safety guidelines.

Physical Abilities

• Must be able to stand and walk for several hours at a time.
• Must be able to lift, carry, and move up to 30 pounds.
• The position also requires frequent bending, reaching, and repetitive movement while performing assigned duties.

Benefits

• Vacation, holiday, and sick pay
• Medical, dental, and vision insurance
• Disability and life insurance
• 401(k) retirement plan
• Employee discounts and additional club benefits

Schedule

Varied schedule, including early mornings, evenings, weekends, and holidays.