Fitness Center Associate

About The Department

Pennock Health & Wellness Center is committed to helping members of the Hastings community achieve their health and wellness goals. The center offers a welcoming environment focused on fitness, wellness, and exceptional customer service. Team members work together to create a positive experience for members through health club operations, fitness programming, and administrative support.

About Pennock Health & Wellness Center

As part of Corewell Health, Pennock Health & Wellness Center promotes healthy lifestyles through fitness, education, and wellness resources. Located in Hastings, Michigan, the center provides members with access to exercise equipment, group fitness opportunities, personal training, and wellness-focused services designed to support overall health and well-being.

Scope of work

• Provides exceptional customer service throughout all areas of the wellness center, including the welcome center, café, fitness floor, locker rooms, and common areas.
• Greets members, guests, and prospective members, responds to questions and service requests, and helps create a welcoming environment that promotes member satisfaction and retention.
• Supports front desk and membership operations by performing member check-in, class registration, locker rentals, point-of-sale transactions, and sales of wellness center services and programs.
• Affords assistance with membership enrollment, conducts facility tours for prospective members, and maintains accurate member, guest, and prospect information.
• Affords assistance with café operations by taking customer orders, preparing food and specialty beverages, processing transactions, maintaining inventory, and ensuring compliance with health and safety standards.
• Maintains a clean, organized, and safe environment that meets or exceeds applicable health regulations.
• Supports members with basic fitness-related questions within established scope of practice and refers more complex exercise, wellness, or program needs to fitness professionals when appropriate.
• Promotes participation in wellness center programs and services while fostering positive member relationships.
• Maintains facility cleanliness, safety, and overall presentation by conducting regular rounds throughout the center, including locker rooms and fitness areas.

Responsibilities

• Follows established opening and closing procedures and works collaboratively with leadership to ensure smooth daily operations.
• Demonstrates accountability, sound judgment, and a commitment to providing high-quality service while supporting a positive member experience.

Required Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross (ARC) within 60 days of hire.
• Six months of customer service experience in a high-volume service environment.
• Experience with cash handling, point-of-sale systems, accounting processes, or data entry.
• Previous experience or familiarity with the fitness, wellness, recreation, or hospitality industry.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Primary Location

SITE - Care Center B - 1005 W Green St - Hastings

Department Name

Wellness Center - Pennock Hosp

Employment Type

Part time

Shift

Variable (United States of America)

Weekly Scheduled Hours

12 Hours of Work 3:30 p.m. to 7:30 p.m.

Days Worked

Wednesday, Thursday, Friday

Weekend Frequency

Variable weekends

Career Site

This career site is for Non-Corewell Health team members only.

Corewell Health

• Committed to providing a safe environment for our team members, patients, visitors, and community.
• Requires a drug-free workplace and requires team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
• Committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
• Grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
• Invites those that share in our commitment to join our team.

Contact Information

You may request assistance in completing the application process by calling 616.486.7447.