First Voice Lead (Onboarding & Activation)

About the role

Renting should be faster, fairer, and less stressful than it is. We're the infrastructure that makes that happen. Five million users. 300+ real estate company and MLS partnerships. Ten years of consistent growth. From applications and screening to payments and lease management, the full rental journey runs on RentSpree. Recognized by Forbes as a Best Startup Employer and by BuiltIn Seattle as a Best Place to Work.

Responsibilities

• Call new prospects from signups, stalled Apply Links, campaigns, partners, and events. Work each one to a clear outcome and hit the team’s targets for speed to first contact and contact rate.
• Qualify Grow+ leads, place each with the right agent, and follow it through to see how it turned out.
• Work directly with landlords to drive adoption of Landlord Pro, BaaS, screening, and rent payments. Use what you hear on calls to help build the landlord playbook and onboarding path.
• Plan and run onboarding sessions, demos, webinars, and in-person events that get new users active.
• Create enablement content, like presentations, knowledge base articles, and talk tracks, and test new approaches on your own calls.
• Track what works (objections, talk tracks, qualification criteria) and share call recordings so they end up in the team playbook.
• Keep your CRM records clean enough to forecast from.
• Pass customer feedback to the Manager to share with Product, Marketing, and Support.
• Our job descriptions evolve with our business needs and priorities. Your role may include other tasks, projects, and team support.

Skills

• 2+ years in sales, customer success, onboarding, or inside sales.
• Experience on a phone-based team working a high-volume queue, inbound or outbound.
• You’ve designed and delivered customer training, demos, or webinars.
• You’ve identified and proactively built something your team was missing, such as a talk track, sequence, or resource.
• Comfort in CRMs and reporting tools, and you use AI tools in your daily work.
• Clear writing skills: enablement content and talk tracks people will actually use.
• Real estate, proptech, or property management experience is a plus, especially knowledge of how agents, landlords, and MLSs work.
• AI is a core skill. The people who thrive here are curious, take ownership, and use AI to compound their thinking, not replace it.

Benefits

• Equity – share in what you help build.
• Talented colleagues who push you and back you up.
• Room to grow – coaching, resources, and development beyond the role you start in.
• Health coverage from day one –