First Tee On Course Guide

About the Role

To engage all guests in a friendly, professional, and courteous manner, providing a world-class experience. First Tee/On Course Guides are part of our guests' first impressions of Big Cedar Golf. You must be detail-oriented, an excellent communicator with strong customer service skills, and possess strong time management abilities.

Responsibilities

• Drive a golf cart and work unsupervised.
• Maintain a basic understanding of all Big Cedar golf courses and properties with a genuine desire for ongoing learning.
• Demonstrate excellent communication and superior customer service skills.
• Possess a basic familiarity with golf terminology and golf etiquette rules.
• Keep order, ensure prompt tee-off, and maintain the flow of golfers as they play the course.
• Ensure all golfers have starting receipts.
• Explain course setup for the day and necessary rules that need to be followed.
• Inform guests of pace of play targets and the name of the course guide for the day.
• Start a group exactly on their tee time and do not start a group early unless necessary or otherwise directed.
• Familiarize guests with the location of food on premises and offer names of servers who will assist them.
• Inform guests of the availability of water and where it can be located.
• Assist all guests around the golf course safely and within the required timescale.
• Keep in touch with the first tee guide to ensure the list of players/tee times is accurate.
• Follow the CORRECT Check protocol:
  • Check – be certain of a group’s pace of play if approaching about slow play.
  • Observe – be cognizant of groups positioning and if they are suspects of slow play.
  • Review – changing of groups’ positions from their original order of tee times.
  • React – determine what action, if any, is required before approaching guests.
  • Encourage – in a positive manner, explain what remedies are needed to keep pace.
  • Chase – if the slow group is still not keeping proper pace, determine next actions needed.
  • Thank – thank them for their efforts and encourage them to continue developing their skill.
• Adhere to all rules and regulations established by BCL/BPS and Big Cedar Golf.
• Report and document all incidents of guest concerns and present them to Assistant Golf Professionals.
• Report and document all accidents/injuries that occur during a guest golf outing at the course.

Requirements

• High School Diploma or equivalent (minimum degree required).
• Golf/hospitality experience preferred.
• Ability to work on feet for extended periods, work safely, communicate effectively, and carry out written and oral directions.
• Ability and willingness to work in expected/unexpected outside weather conditions.
• Flexibility to work weekends, holidays, mornings, and evenings as business demands.
• Physical ability to lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination consistently.

Skills

• Writing – Communicating effectively in writing as appropriate for the audience.
• Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers).
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking – Gathering and organizing information using a logical and systematic process; recognizing patterns and relationships in complex data; examining data to identify implications, problems, and drawing appropriate conclusions; generating alternative solutions to problems.
• Guest and Personal Service – Knowledge of principles and processes for providing guest and personal services, including guest needs assessment and evaluation of guest satisfaction.
• Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.

Physical Requirements

• Regularly walks and stands.
• Occasionally sits, does computer work, and lifts up to 50 lbs.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision coverage.
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays and paid vacation.
• Access to the Bass Pro Cares Fund.