First Line Manager - Outbound Operations
About the role
The role of First Line Manager – Outbound Operations is based in the Regional Distribution Center in Northlake, TX. Reporting to the Site Manager, this position oversees an allocated part of the Distribution Center, focusing on Inbound/Outbound/Mack operations. Key responsibilities include managing Team Leaders and team members, driving cross-functional work, engaging with other Volvo entities and third parties, enforcing rules and regulations, and ensuring safety and quality.
Responsibilities
- Accountable for the inbound/outbound operational performance in terms of SQDCEP
- Responsible for improving safety and ergonomics in the area
- Secure analysis and corrective actions in case of accidents or incidents
- Drive prevention through risk hunting and risk analysis
- Increase safety culture via regular GEMBA walks and safety dialogue
- Secure built-in quality and work with customer feedback to constantly improve quality of the deliveries
- Responsible for the timely deliveries towards dealers (including refill to SDC/RDC) and improvement of internal lead times
- Responsible for the financial performance within the area by securing efficiency targets, identifying improvements opportunities, and realizing cost savings
- Formalize and implement best practices through shared learnings via networking, benchmarking (both internally and externally) to drive performance to the next level
- Support all project activities as directed by the management
- Aid in attracting, hiring, and developing talent for new as well for existing employees
- Create improvement plans and challenge team to achieve higher results
- Establish and develop strong relationships with all staff members
- Ensure environmental policies are followed and maintained
- Ensure compliance with all OD/VPS programs and communicate with subordinates as required
- Support a strong problem-solving culture with everyone all-in on the achieving the operations objectives
- Use sound judgment to ensure the end customer is satisfied
- Maintain compliance with company policy/procedures as required
- Promote the Volvo Group values and culture
Requirements
- Minimum Education and Experience: Bachelor’s degree in Logistics, business, Engineering, or similar field is preferred; 5 years of experience in distribution/manufacturing or logistics required; 2 or more years of management/supervisory experience required
- Proven skills in developing people; coaching and shaping a high-performing team
- Strong leadership skills using an inclusive style of coaching
- Significant change management experience with the ability to set demanding targets; and then motivate teams and individuals to deliver outside their comfort zones
- Strong Knowledge in Lean Principles through formal training preferred
- Necessary functional/language skills: As all documentation is in English, proficiency in the English language is required
Qualifications
- Proficient in MS Office
Skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and priorities
- Knowledge of Lean Principles and continuous improvement methodologies
Benefits
Volvo Group offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.
Pay
Competitive salary commensurate with experience and qualifications.
Schedule
Full-time position with standard business hours.
Company Culture
Volvo Group is committed to fostering a culture of care, inclusiveness, and empowerment. The company values innovation, sustainability, and collaboration. Employees are encouraged to embrace the Volvo Group's five values: Customer Success, Trust, Passion, Change, and Performance.