First Impressions Clerk - White Buffalo Recovery Center

Responsibilities

• Verify client identity using two identifiers (e.g., name and date of birth) and confirm appointments via the scheduling package.
• Update client demographics in the AccuCare system, including mailing/physical address, telephone number, employer information, emergency contact, student status, insurance, and missing documents.
• Enter and complete daily checks for third-party information such as Medicare, Medicaid, Private Insurance, or Veteran Affairs (VA).
• Maintain close collaboration with Benefits Coordinators to ensure clients have access to alternate resources.
• Greet clients, visitors, and guests; determine visit purpose and direct or escort them to the appropriate location.
• Manage and monitor logbooks and visitor badges; announce visitors as needed.
• Answer, screen, and direct phone calls; take messages and schedule appointments.
• Uphold professional standards of conduct and model recovery-oriented behavior.
• Adhere to NAADAC Code of Ethics and organizational policies/procedures.
• Provide coverage across three WBRC locations as needed.
• Perform additional duties to support departmental operations and White Buffalo Recovery locations.