First Impression Specialist

Responsibilities

• Provide the highest level of customer service to members, prospective members, and guests
• Professionally greet members and guests
• Ensure all check-in procedures are followed
• Ensure Guest Fitness Profiles are completed and appropriate fees are collected
• Enter Guest and Telephone Inquiry information into CRM
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests
• Handle member service issues including: Personal Training, guest concerns, Lost and Found items, change of address, and questions regarding billings and payments
• Promote and sell merchandise
• Keep front desk area and lobby clutter-free and orderly
• Perform general cleaning duties
• Handle Petty Cash and operate POS system; ensure open/close/break procedures are followed
• Process all transactions through POS

Requirements

• Reliable, professional, computer literate, energetic, and friendly
• Must be comfortable with "sales" and enrolling new members
• Interested in health, fitness, and/or sports
• Must have 6-12 months experience in a customer service function (retail environment preferred)
• Experience with multiple phone lines preferred
• Basic computer skills
• Strong customer service skills
• Strong communication skills both oral and written
• Organization skills
• Attention to detail
• Must have a legal right to work in the United States

Benefits

• Competitive compensation
• Complimentary studio membership
• Discounts on services, products, and much more