Firearms Team Lead, Full Time

About the Role

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in one of the store’s departments, overseeing merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports GSM/DM in leadership of firearm sales and compliance with ATF, state, local laws, company policies, and procedures, including 4473, 3310, and other required firearm forms.
• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department.
• Supports GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Prepares to-do/task lists and executes merchandising directives (e.g., “Top 25 list,” “Extreme Savings” items) while maintaining plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists GSM/DM and Human Resources in staffing the department with service-oriented associates, including interviewing, training, scheduling, and performance appraisals.
• Resolves customer and associate concerns with GSM/DM and HR Manager.
• Maintains high personal customer service standards and achieves better-than-average company results (surveys, secret shops, etc.).
• Serves as a product expert through ongoing training and conducts product demonstrations for staff.
• Assists GSM/DM with special events, pricing/UPC integrity, inventory accuracy, and proper display/signing of advertised items.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws, including planning, assigning work, evaluating performance, and maintaining a harassment-free environment.
• Delivers a legendary customer experience by identifying needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• High School Diploma or equivalent (minimum).
• 2–4 years of retail sales experience.
• Supervisor experience preferred.

Skills

• Ability to calculate discounts, commissions, and percentages.
• Proficiency in reading and analyzing reports.
• Strong interpersonal and presentation skills for managers, associates, customers, and the public.
• Experience conducting meetings and group presentations.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic POS/inventory systems.

Physical Requirements

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions involving wrists, hands, and/or fingers.
• Occasionally operate machinery, power tools, or motor vehicles/heavy equipment.
• Light work: constantly move objects up to 20 pounds; occasionally lift up to 100 pounds (team lift as needed).
• Occasionally work in tight/confined spaces or noisy environments.

Pay

Starting pay rate: $18.00 – $20.75 per hour.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund and additional benefits.