Firearms Team Lead

About the role

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the store’s departments, covering merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports GSM/DM in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms.
• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department.
• Supports the GSM/DM in achieving Departmental Sales, Gross Margin, Inventory Shrinkage, and Payroll Goals.
• Provides daily direction to associates within the department and prepares to-do/task lists.
• Executes all merchandising directives (e.g., “Top 25 list,” “Extreme Savings” items) and maintains all plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM/DM and Human Resources Manager to staff the department with service-oriented associates; participates in interviewing, makes recommendations for selection, coordinates training, consults on performance appraisals, prepares weekly work schedules, and coaches/motivates associates.
• Resolves customer and associate opportunities with GSM/DM and HR Manager.
• Maintains a high level of personal customer service; achieves better-than-company-average customer service results (surveys, secret shops, etc.).
• Remains a product “expert” through ongoing product knowledge training; conducts product demos to entire staff.
• Assists the GSM/DM with coordination of all “Special Events,” maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing, and pricing of all advertised items.
• Assists the GSM/DM in carrying out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints, and resolving problems.
• Provides a legendary experience for every customer by:
  • Identifying and evaluating customers’ needs.
  • Making product recommendations based on this analysis.
  • Promoting programs including, but not limited to, CLUB Membership, VOC, and In-Store Pick-up.
• Performs all other duties as assigned.

Requirements

• High School Diploma or Equivalent.
• 2 to 4 years of experience in retail sales.
• Supervisor experience is a plus.

Skills

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point-of-sale and inventory management systems.
• Demonstrated strong interpersonal skills and ability to establish and maintain effective working relationships with co-workers, associates, customers, and corporate staff.

Physical Requirements

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally operate machinery and/or power tools.
• Occasionally operate motor vehicles or heavy equipment.
• Light work that includes moving objects up to 20 pounds constantly; may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
• Occasionally work in tight and confined spaces.
• Occasionally work in noisy environments.

Independent Judgement

Performs duties within the scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired results. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Pay

Starting pay rate: $18.00 - $20.75 per hour.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account and Flexible Spending Account.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.