Firearms Associate

Responsibilities

• Greet customers with a warm and friendly demeanor.
• Engage customers in meaningful conversations to understand their specific needs.
• Provide expert guidance and unbiased product recommendations.
• Ensure compliance with all federal, state, and local laws and regulations.
• Complete required firearm compliance training.
• Aid customers in selecting appropriate ammunition, accessories, and related products.
• Maintain an organized and visually appealing firearms display area.
• Process transactions accurately and efficiently.
• Stay updated on current firearm trends and industry news.
• Actively listen to customer concerns and provide appropriate resolutions.
• Establish and maintain healthy customer relationships.
• Conduct product demonstrations and explain technical specifications.
• Utilize upselling and cross-selling techniques.
• Promote exclusive offers and store loyalty programs.
• Process special orders, operate the POS register, and resolve return issues.
• Contribute to visual merchandising efforts.
• Participate in cross-training for flexibility in various departments.
• Leverage learning initiatives to acquire new knowledge and refine skills.
• Provide friendly, proactive, and professional support to others.

Qualifications

• High school diploma or equivalent.
• Additional education or training in firearms safety is a plus.
• Previous experience in firearms sales or a related field preferred.
• Knowledge of federal, state, and local laws and regulations regarding firearms sales and transfers.
• Strong interpersonal and communication skills, including active listening and articulation.
• Excellent attention to detail and organizational skills.
• Proven track record of producing error-free work and meeting quality standards.
• Proficiency in using computer systems for transaction processing and record-keeping.
• Physical abilities to stand for prolonged periods, lift/push/pull up to 30 pounds repeatedly, and communicate effectively.