Firearm & Sporting Goods Sales

This position has age restrictions: due to ATF and FFL laws, you must be 18+ years of age to work at the gun counter.

About the role

Provide direct customer service and support by selling firearms, fishing, archery, camping, and related items. Complete and review ATF forms, make sales and follow-up calls. This position primarily focuses on the sporting goods department and assists throughout the entire store as needed. Other duties include stocking shelves, pricing merchandise, inventory, and other retail-related activities in selling products.

Responsibilities

• Sell merchandise and advise customers on features, advantages, and benefits both face-to-face and over the phone.
• Demonstrate product features, functions, and accessories.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Verify detailed information from customers for firearms sales-related background checks.
• Utilize ATF, FBI, and State systems when appropriate.
• Receive and display merchandise in accordance with established policies, procedures, and standards.
• Accountable for department inventory.
• Answer telephones and handle routine customer inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of inventory and merchandise.
• Move material using appropriate material handling tools and equipment, including by hand, hand truck, pallet jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising, and handling of products.

Requirements

• Experience and knowledge of firearms, shooting, scopes, ammo, reloading, and accessories required.
• Knowledge of 4473 forms preferred.
• Hunting, fishing, camping, shooting, and general outdoors experience is preferred.
• Rigorous attention to detail is required.
• Computer skills required.
• Previous merchandising experience is helpful.
• Good communication skills and the ability to effectively engage with customers and staff on a regular basis.
• Ability to understand and follow specific instructions and procedures.
• Ability to resolve difficult or stressful customer service issues.
• Ability to sort, check, count, and verify numbers.
• Ability to work as a team.

Qualifications

• High School diploma, GED, or equivalent preferred, not required.
• College degree preferred, not required.
• Must be able to pass a thorough background check.
• Must be willing to work any retail shift.
• Ability to complete training courses and pass certification tests provided by D&B Supply.

Physical Requirements

• Must be able to work the majority of shift standing.
• Must be able to lift up to 75 pounds (majority of lifting will be between 5 to 45 lbs) to move merchandise.
• Must be able to climb, reach, bend, stoop, and crawl.
• Must be able to physically participate in resets, remodels, and reconstruction projects.