Fire Suppression Service Technician

About the role

The Hiller Companies, LLC is seeking a Fire Suppression Service Technician to join its team of fire protection and safety professionals. Hiller is a global leader in fire protection solutions, with over 100 years of experience delivering installation, inspection, maintenance, and repair of critical fire and life safety equipment. The technician will be responsible for inspecting, testing, maintaining, and repairing kitchen hood fire suppression systems to ensure reliability, functionality, and compliance with applicable codes and standards.

Key Responsibilities

• Conduct thorough inspections and tests on fire suppression systems, including kitchen hood suppression systems, in accordance with NFPA 17, NFPA 96, and other applicable codes and standards.
• Perform routine maintenance on system components such as cylinders, nozzles, release mechanisms, and control panels, following NFPA standards and manufacturer specifications.
• Test and recharge agent cylinders, ensuring proper pressure and correct extinguishing agent fill.
• Identify and troubleshoot issues such as leaks, pressure problems, or malfunctioning components, and implement corrective actions per NFPA requirements.
• Repair or replace fire suppression system components as needed, maintaining compliance with NFPA standards and manufacturer specifications.
• Coordinate with clients to schedule service visits and communicate recommendations for system improvements or upgrades based on NFPA requirements.
• Inspect and maintain gas cylinders, including hydrostatic testing, refilling, and reinstallation, following NFPA standards and manufacturer specifications.
• Respond promptly to service calls and emergency requests, diagnose problems, and implement solutions to restore system functionality.
• Document all service activities accurately, including inspection reports, work orders, parts usage, and customer notes, using the Service Trade operations platform.
• Collaborate with Deficiency Sellers to provide detailed inspection reports, material needs, and job‑related notes for timely repair estimates.
• Interact professionally with clients to schedule work, discuss inspection findings, address concerns, and recommend system upgrades or improvements.
• Work closely with Service Coordinators to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.
• Maintain a clean and organized work environment while adhering to all safety guidelines, protocols, and procedures.