Fire Suppression Service Technician

About the role

The Fire Suppression Service Technician is responsible for the inspection, testing, maintenance, and repair of fire suppression systems in various facilities to ensure reliability, functionality, and compliance with applicable codes and standards.

Responsibilities

• Conduct thorough inspections and tests on fire suppression systems, including CO₂ suppression systems and clean agent systems, according to NFPA 12, NFPA 17, NFPA 96, NFPA 2001, and other applicable codes and standards.
• Perform routine maintenance on fire suppression system components such as cylinders, nozzles, release mechanisms, and control panels in accordance with NFPA standards and manufacturer specifications.
• Test agent cylinders to ensure proper pressurization and appropriate extinguishing agent levels.
• Identify and troubleshoot issues with fire suppression systems, including leaks, pressure problems, or malfunctioning components, and implement corrective actions as per NFPA requirements.
• Repair and replace fire suppression system components as needed, ensuring compliance with NFPA standards and manufacturer specifications.
• Coordinate with clients to schedule service visits and communicate recommendations for system improvements or upgrades based on NFPA requirements.
• Inspect and maintain gas cylinders, including hydrostatic testing, refilling, and reinstallation, following NFPA standards and manufacturer specifications.
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage, and customer notes, using the Service Trade operations platform.
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job-related notes to prepare and deliver repair estimates in a timely manner.
• Interact professionally with clients to schedule work, discuss inspection findings, address concerns or questions, and provide recommendations for system upgrades or improvements.
• Collaborate with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.
• Maintain a clean and organized work environment, adhering to safety guidelines, protocols, and procedures at all times.

About the company

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, Hiller operates globally and across the United States with over 100 years of industry experience. The company specializes in the installation, inspection, maintenance, and repair of critical fire and life safety equipment, ensuring the highest standards of safety and innovation.