Fire Suppression Sales Executive

About the role

Small contracting work lives in the space between service and large construction projects. Customers are not looking for a full ground-up system install, but they still need someone who can walk into a building, understand the problem, put together a clear plan, and move quickly. This role is ideal for someone who thrives in a fast-paced, solution-oriented environment.

Responsibilities

• Develop and maintain relationships with new and existing customers across the Small Contracting division.
• Conduct site walks and customer meetings to evaluate project opportunities, define scope, and identify additional work opportunities.
• Generate and follow up on quoted opportunities through customer requests, inspections, service calls, referrals, and ongoing account relationships.
• Build trust with customers through responsive communication and consistent follow-through throughout the project lifecycle.
• Partner closely with Service, Operations, Scheduling, and Field Teams to support customer needs and drive successful project outcomes.
• Perform field surveys and gather accurate project scope information for fire protection-related repairs, retrofits, modifications, and tenant improvement work.
• Build detailed estimates and proposals including labor, materials, permits, subcontractors, and equipment.
• Review drawings, specifications, and applicable code requirements while coordinating with vendors, suppliers, and design teams for pricing and technical support.
• Ensure estimates align with company pricing standards, profitability targets, and operational capabilities while identifying project risks and scope gaps before work is sold.
• Coordinate project turnover with Operations, Scheduling, Design, and Field Teams to ensure complete documentation and clear scope expectations.
• Support permitting, scheduling, procurement, project communication, and field execution as needed.
• Assist with scope clarification, customer communication, project changes, and additional sales opportunities throughout project execution.
• Manage an active pipeline of quoted and awarded projects while maintaining accurate customer, proposal, and forecast information within company systems.
• Participate in operational meetings, forecasting discussions, and process improvement initiatives.
• Maintain organized project documentation while balancing multiple active opportunities with responsiveness, accuracy, and professionalism.

Requirements

• 3-5+ years of experience in estimating, inside sales, customer service, or project coordination within a trade, service, construction, or technical environment.
• Experience estimating fire protection or life safety projects, service work, or related construction projects, with a working knowledge of commercial fire protection systems and field applications.
• Ability to read construction drawings, specifications, inspection reports, and technical work orders while accurately identifying scope and asking the right questions.
• Strong verbal communication skills with the ability to explain technical issues, project scope, and recommendations clearly to customers with little or no technical background.
• Highly organized with strong time management, follow-through, and the ability to manage multiple active quotes, projects, deadlines, and shifting priorities without losing attention to detail.
• Mechanical aptitude, resilience, and comfort working in fast-paced technical and field-driven environments where direct communication and problem solving are part of the day-to-day.
• Proficiency with Microsoft Outlook, Word, and Excel, along with the willingness and ability to quickly learn CRM systems, estimating platforms, and operational tools such as HubSpot or ServiceTrade.

Qualifications

• You have experience in life safety, fire protection, or another building services or route-based service business.
• You don’t need someone looking over your shoulder. You manage your own workload and you hit your numbers.
• You have prior experience using HubSpot, ServiceTrade, or similar CRM and service management tools.
• You have experience partnering directly with outside sales, operations, and service teams to support shared revenue goals.
• Familiarity with NFPA codes or AHJ compliance requirements.
• NICET certification or equivalent.
• You can demonstrate an ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy.

Skills

• Technical aptitude
• Project management
• Customer service
• Communication skills
• Organizational skills

Benefits

Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.

Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.

People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.

Tools for Success: Access to leading-edge web-based productivity tools.

Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.

Retail Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

Pay

Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

Schedule

Flexible schedule to accommodate the fast-paced nature of small contracting work.