Fire Service Technician IV

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled technician to join its service team. The role involves troubleshooting and repairing installed systems, including fire alarm, security, and access control systems.

Responsibilities

• Receive service calls from the Service Resource Center, diagnose equipment/system malfunctions, and contact customer representatives to ascertain issues.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
• Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices like smart phones and laptop computers, and obtain customer signatures upon completion of service call assignments.
• Participate in a scheduled On-call rotation and provide training or mentoring to others on the service team.
• Provide the highest level of service to solve building inefficiencies and resolve service-related items, acting as a trusted advisor to customers.
• Perform other duties as assigned.

How You Will Do It

• Troubleshooting and repairing installed systems, including panel repair/reprogramming, device replacement/repair, resolving low voltage circuit troubles, and system testing.
• Organizing and effectively utilizing technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Programming fire alarm, security, and access control system panels.
• Experience with CCTV and IT/IP networks is a plus.
• Completing and submitting all required task-related, activity, productivity, and other documentation in a timely manner.
• On-call and after-hours work required on occasion at customer need.
• Providing recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Providing quotes to support recommendations and solutions.

Required

• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• A High School Diploma or equivalent.
• Excellent written/verbal communication and outstanding customer service skills.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• A valid driver's license and driving record that meets company requirements.
• Retain any licenses that are required by National, State, and Local codes.

Paid Benefits

This position includes a competitive benefits package, including a hiring hourly range of $25.00-$34.00 (hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).