Fire Service Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled technician to join its team. This position involves troubleshooting and repairing electronic fire alarm systems and other related building system products.

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/system issues.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Program fire alarm, security, and access control system panels.
• Experience with CCTV and IT/IP networks is a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On-call and after-hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Requirements

• 1+ years' experience with fire alarm systems.
• Exposure to access control systems.
• Able to interpret blueprints, diagrams, and specifications.
• A good working knowledge of computers.
• Able to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Able to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver's license and driving record that meets company requirements.
• Retain any licenses that are required by National, State, and Local codes.

Preferred

• NICET I preferred.

Qualifications

• Technical training preferred.

Skills

• Programming of fire alarm, security, and access control system panels.
• Experience with CCTV and IT/IP networks.

Benefits

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.