Fire Service Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, offers competitive starting pay, comprehensive benefits, and a supportive work environment. This role involves troubleshooting and repairing installed systems, including fire alarm, security, and access control systems.

Responsibilities

• Receive service calls from the Service Resource Center and diagnose problems.
• Contact customer representatives to ascertain equipment/system issues.
• Diagnose and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
• Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices like smart phones and laptop computers.
• Obtain customer signatures upon completed service call assignments.
• Participate in a scheduled on-call rotation.
• Train or mentor others on the service team.
• Provide the highest level of service to solve building inefficiencies and resolve service-related items.
• As a trusted advisor to customers, provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

How You Will Do It

• Troubleshoot and repair installed systems, including panel repair/reprogramming, device replacement/repair, resolving low voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Program fire alarm, security, and access control system panels.
• Experience with CCTV and IT/IP networks is a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On-call and after-hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Required

• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• A High School Diploma or equivalent.
• Excellent written/verbal communication and outstanding customer service skills.
• Ability to perform physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• A valid driver's license and driving record that meets company requirements.
• Retain any licenses that are required by National, State, and Local codes.

Paid Training

We offer paid training to help you develop the skills needed for this role.

Global Advancement Opportunities

There are opportunities for advancement within the company.

Benefits

The company offers a competitive benefits package, including medical/dental/vision insurance, health savings account (HAS), life insurance, a 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more!