Fire Mitigation Assistant Manager

About the role

This position involves managing disaster restoration jobs, interacting with customers, adjustingers, and technicians, and ensuring compliance with company processes and standards.

Responsibilities

• Retrieves work orders and loads necessary equipment and supplies onto trucks
• Completes assigned jobs according to company procedures and carrier standards
• Maintains quality control and manages assigned technicians
• Daily monitors active jobs, including residential and commercial customers, with a sense of urgency
• Explains job processes and next steps to customers using printed materials
• Communicates with adjusters in person, over the phone, and virtually to resolve issues and answer questions
• Creates estimates, completes drying records, and inspects job sites for customer approval
• Prepares and reviews documentation, including notes, photos, and customer signatures, to facilitate insurance claims
• May train new technicians or other key team members
• Ensures adherence to safety standards during all active jobs

Requirements

• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written communication skills
• Ability to prioritize tasks and meet deadlines
• Experience with entering data using tablets or mobile phones
• Knowledge of disaster restoration or construction industry
• Proficiency with mobile software to enter data
• Experience with Xactimate (preferred but not required)
• Experience in training and managing others
• Strong problem-solving skills
• High school diploma or equivalent

Qualifications

• Knowledge of disaster restoration or construction industry
• Experience with entering data using a tablet or mobile phone
• Experience with Xactimate (preferred but not required)
• Experience in training and managing others
• Strong problem-solving skills
• Ability to prioritize activities and meet deadlines

Skills

• Strong verbal and written communication skills
• Customer service skills
• Ability to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Experience with Xactimate (preferred but not required)
• Experience in training and managing others
• Strong problem-solving skills

Benefits

Includes competitive compensation, benefits package, and opportunities for growth within the company.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Variable schedule to accommodate the needs of the business and the job responsibilities.

Benefits

• Health insurance
• Employee assistance program
• 401(k) retirement plan
• Professional development opportunities

Company Culture

Built on a foundation of great brands and employees with a passion for service, we aim to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. Join us to be part of a diverse community where successful people work together to achieve common goals.

Contact Information

If you already have a resume on Indeed, please submit it directly to the franchisee. For all other inquiries about employment at this franchisee, contact the franchise location directly.