Fire Detection Systems Technician 3

About the Role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For over 140 years, Johnson Controls has delivered performance where it matters most, backed by advanced technology, lifecycle services, and an industry-leading field organization.

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install various manufacturers’ Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptops.
• Obtain customer signatures upon completion of service calls.
• Participate in a scheduled on-call rotation.
• Train or mentor others on the service team.
• Provide customers with high-level service to solve building inefficiencies and resolve service-related items as a trusted advisor.
• Program fire alarm, security, and access control system panels.
• Organize and utilize technical resources, information, material, and support efficiently to execute assigned tasks.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Perform on-call and after-hours work as needed by customers.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

Requirements

• 3+ years of documented experience with fire alarm systems.
• Ability to interpret blueprints, diagrams, and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high-lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Possess a valid driver’s license and a driving record that meets company requirements.
• Retain any licenses required by National, State, and Local codes.

Preferred Qualifications

• Technical training.
• NICET II Fire Systems certification.
• Experience with CCTV, IT, and IP networks.

Pay

Hiring hourly range: $23–$31. The hourly rate will be determined by education, experience, knowledge, skills, abilities of the applicant, internal equity, and alignment with market data.

Benefits

This position includes a competitive benefits package.