Fire Detection Service Technician

About the Role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Benefits

• Competitive starting pay
• Paid training
• Global advancement opportunities
• Company vehicle (as applicable)
• Referral bonuses
• Comprehensive medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• 401(k) savings plan with company match
• Short-term and long-term disability
• Employee Assistance Program
• Wellness program

Responsibilities

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
• Contact customer representative and ascertain equipment/systems problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment
• Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled on-call rotation
• Help train or mentor others on the service team
• Provide customers with high-level service to solve building inefficiencies and resolve service-related items
• Act as a trusted advisor to provide solutions and outcomes at the time of service
• Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks
• Program fire alarm, security, and access control system panels
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner
• Perform on-call and after-hours work as required by customer needs
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities
• Provide quotes to support recommendations and solutions

Requirements

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• NICET II Level II certification (strongly preferred)
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• High school diploma or equivalent
• Ability to follow verbal and written instructions
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours, including weekends, to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Adhere to, implement, and follow safety guidelines and procedures at all times
• Strong organizational skills, positive attitude, and ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Retain any licenses required by national, state, and local codes

Skills

• Excellent written and verbal communication
• Outstanding customer service
• Experience with CCTV and IT/IP networks (a plus)

Pay

Hiring hourly range: $28.70 - $39.47. Rate determined by education, experience, knowledge, skills, abilities, internal equity, and market alignment.