Fire Communications Dispatcher

About the role

Performs receipt, processing, and dissemination of emergency and non-emergency information required to operate the Emergency Communications Center (ECC).

Responsibilities

• Dispatches fire, medical, and protective services, and other emergency response vehicles and personnel as appropriate to aircraft, structural, hazardous materials, medical, security, and other emergencies in accordance with Fire &Emergency Services work instructions.
• Receives routine phone calls in a professional manner and takes appropriate action.
• Receives emergency phone calls via the 911 Emergency Reporting System, gathers pertinent information, and gives caller emergency specific directions including Emergency Medical Dispatch (EMD) information according to established directives.
• Receives trouble, supervisory, and fire alarms via the Monaco D-21 Public Recorded Radio Alarm System and determines actions required based on type of alarm, building number, and applicable fire system outages.
• Maintains daily and emergency logs, status of explosives and munitions storage, fire systems and vehicle outages, and additional emergency and routine information in the Automated Civil Engineer System - Fire Department (ACES-FD) database system.
• Initiates recall of off-duty personnel and makes required notifications during emergency and non-emergency operations.
• Communicates via radio, in-station public address, and telephone systems to deliver pertinent information to responding crews, including mutual aid responders.
• Completes recurring proficiency training as scheduled.
• Reads grid maps and establishes appropriate evacuation cordons, emergency control points, staging, and triage areas during emergency responses in accordance with established AEDC procedures.
• Distributes and balances workload with operators on shift in accordance with established directives and ensures timely and correct accomplishment of work assignments.
• Updates manual and automated records, logs, and records as required by program directives/procedures including end of tour status and progress report. Includes maintaining appropriate and relevant documents, slides, and spreadsheets.
• Performs other duties and responsibilities as directed. Assists lower grade operators in various tasks, procedures and techniques and monitors work in progress to ensure the supervisor’s instructions on work performance are met.
• Updates manual and automated records, logs, and records as required by program directives/procedures including end of tour status and progress report. Includes maintaining appropriate and relevant documents, slides, and spreadsheets.
• Refers problems or matters not covered by instruction to the supervisor.

Qualifications

• High School Diploma or equivalent.
• Four (4) years of full-time work experience directly related to the FD communications center or dispatching other emergency services.
• Must be proficient using Microsoft Office programs to include Word, Excel, PowerPoint, and Outlook, computer-aided dispatching programs.
• Understand general FD and EMS operations and terminology.
• Must have a working knowledge computerized fire alarm and reporting systems.
• Can attend and successfully complete on- and off-site training courses as required by the USAF or the Company.
• Certification Requirements: At minimum certified as a Public Safety Telecommunicator I & II or equivalent through an accredited program and be certified to Hazardous Material Awareness level. Certification as Emergency Medical Dispatcher through an accredited program (APCO is Preferred).
• Note: Candidates who do not hold DoD or APCO certifications will be required to earn applicable certifications in a designated time frame.
• Possess a valid state issued Driver's License.
• If not presently qualified, must be able to obtain and maintain Company selected certification to perform Emergency Medical Dispatch duties in the allotted period of time.

Skills

• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
• Computer-aided dispatching programs.
• Understanding of FD and EMS operations and terminology.
• Working knowledge of computerized fire alarm and reporting systems.
• Ability to communicate effectively via radio, public address, and telephone systems.
• Ability to read and interpret grid maps.
• Ability to establish evacuation cordons, emergency control points, staging, and triage areas.
• Ability to complete recurring proficiency training.
• Ability to maintain and update records and logs.

Benefits

• Supports shareholder communities in Alaska.
• Flexible, full-spectrum facilities, maintenance, and repair and logistics services.
• Comprehensive benefits and competitive pay.
• Growth opportunities and excellent retirement options.

PaySchedule