Fire Apparatus Service Advisor

About the Role

We're seeking a Service Advisor - Fire Truck Division to serve as the key liaison between fire departments, technicians, and leadership, ensuring service repairs are handled accurately, efficiently, and with the highest safety standards. If you're organized, customer focused, and experienced in vehicle service operations (especially heavy duty or emergency equipment), this is a unique opportunity to support mission critical work every day.

Responsibilities

• Serve as the main contact for fire departments and emergency service customers regarding maintenance and repair needs
• Receive, review, and document service requests for fire apparatus and related equipment
• Create accurate work orders detailing concerns, inspections, repairs, and parts requirements
li>Coordinate scheduling and workflow between technicians and customers to maximize shop efficiency
• Communicate repair status, timelines, and costs clearly and professionally
• Ensure compliance with NFPA standards, DOT requirements, and company quality procedures
• Review completed work orders for accuracy and completeness prior to invoicing
• Process warranty claims and required service documentation
• Maintain organized service records, inspection reports, and maintenance histories
• Support parts ordering and inventory coordination as needed
• Promote safety, quality, and customer satisfaction in every interaction

Qualifications & Experience

• High school diploma or equivalent (technical or automotive training preferred)
• Prior experience as a Service Writer, Service Advisor, or in fleet/vehicle maintenance strongly preferred
• Experience with fire apparatus, heavy-duty trucks, or emergency vehicles is a major plus
• Strong understanding of mechanical systems and repair processes
• Ability to read and interpret technical documentation and service manuals
• Proficiency with service management software and Microsoft Office
• Excellent communication, organizational, and customer service skills

Skills & Competencies

• Professional and customer-focused communication
• Strong problem-solving abilities
• Time management and scheduling expertise
• Team-oriented mindset
• High level of accountability and integrity
• Ability to work effectively with technicians and management

Work Environment

Primarily based in a service facility with frequent interaction in shop areas. May require occasional visits to customer locations. Exposure to shop noise, equipment, and vehicles. Standard business hours with potential overtime during peak periods.

Preferred Attributes

• Familiarity with NFPA 1911/1901 standards
• Experience with general warehouse operations
• Experience working with municipal or government agencies
• Knowledge of fire apparatus electrical, hydraulic, and pump systems
• Commitment to continuous improvement and professional development

Pay

$25-27/hour

Benefits

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

About Us

Island Tech Services is a leading provider of emergency and specialty vehicle upfitting solutions. We work with law enforcement, emergency responders, and various public safety departments to ensure their vehicles are equipped with the latest technology and modifications to perform efficiently in critical situations. Our team is dedicated to providing the highest level of service and craftsmanship in vehicle upfitting.