Fire and Theft Adjuster

The Opportunity

As a Fire and Theft Adjuster at Root, you'll play a critical role in enforcing the fundamental fairness on which our company was founded. You'll be asked to push the boundaries of what's required and to think critically about what our customers want and how that best aligns with our product.

How You Will Make An Impact

• Delivers an industry-leading claim experience for all policyholders
• Initiate investigation of claims involving fires and thefts, consistently making prompt and courteous contact with all involved parties
• Maintain and update a task for each claim in the adjuster’s daily agenda
• Respond to claim correspondence in a timely and quality manner
• Resolve claims by investigating the loss details, policy coverages, and submitted documentation
• Compose written correspondences to accurately inform the policyholders of the coverage decisions
• Work closely with SIU and third party vendors
• Ensure legal compliance by following company policies, state and federal insurance regulations
• Provide input for continuous development of claims guidelines and best practices
• Recommend potential product developments and process improvements
• Interact and communicate effectively with customers, peers, vendors, and managers
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What You Will Need To Succeed

• 2+ years of successful experience handling insurance claims, where you were directly responsible for coverage decisions, issuing payments, taking recorded statements, responding to correspondence, and following instructions from supervisors
• Currently licensed in-home state if your state requires an Adjuster or Appraiser License
• Ability to obtain and maintain insurance licenses in several states (including Texas) within three months
• A high sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• A curious nature
• A great attention to detail
• The ability to approach problems with an open mind

What You Will Get

• Competitive salary range: $61,900 - $72,800
• Flexible work arrangements across the US, with headquarters in Columbus, Ohio
• On-camera virtual interviews as part of the hiring process
• Reasonable accommodation for qualified applicants with disabilities