Fire Alarm Technician

About the role

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

Key Responsibilities

• Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.

What You Bring To The Table

• A high school diploma or GED, with technical or industry related experience preferred.
• A valid electrical license, in accordance with state specific requirements.
• A valid driver’s license and willingness to travel within your assigned territory.
• A strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• The ability to work independently, manage multiple service assignments, and prioritize your day.
• A professional, team-oriented mindset and commitment to customer service excellence.

What Makes You Stand Out

• Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• NICET certification in water-based systems for inspection, testing, or layout.
• Experience supporting both service and small project work, not just one or the other.
• Helped mentor or support apprentices or less experienced technicians in the field.
• Worked across multiple manufacturers and are comfortable adapting to different panels and devices.
• Known for clean, complete documentation, and for keeping customers informed without being prompted.

About

About At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retail Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.