Fire Alarm Technican

About the Role

As a Fire Alarm Service Technician at Encore Fire Protection, you will play a crucial role in ensuring our customers’ life safety systems operate reliably. This field-based position involves inspecting, testing, programming, servicing, and troubleshooting fire alarm systems across various sites. You’ll work independently, collaborate with customers and teams, and respond to emergencies, all while upholding Encore’s commitment to safety and quality.

Responsibilities

• Service, program, test, inspect, and troubleshoot fire alarm systems from major manufacturers (Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, Honeywell).
• Perform routine maintenance and corrective repairs in compliance with NFPA 72 and company standards.
• Identify code deficiencies and provide professional recommendations for system improvements.
• Respond to emergency calls, including nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams for efficient service delivery.
• Document service activities, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction.

Requirements

• High school diploma or GED; technical or industry-related experience preferred.
• Valid electrical license (state-specific requirements apply).
• Valid driver’s license and willingness to travel within assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience with major fire alarm system manufacturers.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills for customer and team interactions.
• Ability to work independently, manage multiple assignments, and prioritize tasks.

Qualifications

• Three or more years of experience inspecting, servicing, or repairing fire alarm systems (preferred).
• NICET certification in water-based systems for inspection, testing, or layout (preferred).
• Experience supporting both service and small project work (preferred).
• Mentorship or support of apprentices/less experienced technicians (preferred).
• Experience with multiple manufacturers and adaptability to different panels/devices (preferred).
• Reputation for clean, complete documentation and proactive customer communication (preferred).

Pay

Hourly pay ranges from $35.00 to $40.00 per hour, commensurate with experience, with opportunity for a results-driven bonus based on personal output and effectiveness.

Benefits

• Competitive pay with performance-based bonus opportunity.
• Paid tuition for fire protection-related schooling needed for licensing.
• Purpose-driven work environment focused on results and impactful work.
• High-quality company swag and attire (t-shirts, hoodies, jackets) twice a year.
• People-focused culture encouraging experimentation, learning, and improvement.
• Access to leading-edge web-based productivity tools.
• Comprehensive medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company-paid $50,000 life insurance policy.