Fire Alarm Service Technician

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures

Requirements

High school diploma or equivalent required. Associate's degree in fire protection technology, electrical engineering, or a related field preferred.

Minimum of 2 years of experience in fire alarm systems, including installation, inspection, testing, and maintenance.

Must be able to pass a background check and obtain a valid driver’s license.

Must possess a valid journeyman electrician’s license or be able to obtain one within 6 months of employment.

Must be able to lift up to 50 pounds and work in confined spaces.

Must have excellent communication and problem-solving skills.

Must be able to work flexible hours, including evenings and weekends, as needed.

Qualifications

Valid journeyman electrician’s license or ability to obtain one within 6 months of employment.

Skills

Proficient in NFPA codes and standards.

Strong troubleshooting and problem-solving skills.

Excellent written and verbal communication skills.

Ability to work independently and as part of a team.

Knowledge of fire alarm systems, including control panels, detectors, horns, strobes and annunciators.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

$45,000 - $55,000 annually based on experience and qualifications.

Schedule

Flexible schedule with the possibility of evening and weekend work.