Fire Alarm Service Specialist 3 - Orlando, FL

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Service Technician to join our team. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. You will be part of a dynamic team that fosters growth as Convergint expands.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to thrive both at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and operate on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Act as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance, emergency, and after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
• Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Participate in our Recruit Awesome People program to help grow Convergint by promoting our colleague-first culture and referring top talent.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to anticipate and meet customer needs.
• Advanced technical skills and experience related to fire alarm systems and/or electronic security systems.
• Advanced programming skills and proven ability to troubleshoot problems and seek solutions.
• Advanced mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Strong verbal, written, and interpersonal communication skills.
• Strong organizational skills and the ability to handle multiple service needs simultaneously.
• Highly proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
• Ability to work as a self-starter with minimal supervision.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 5-7 years servicing, integrating, and programming fire alarm systems.
• Preferred Experience (but not required): Relevant field service experience.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.